For any business, to survive peer to peer delivery service, it is important that you keep your customer happy. Here is what you can do to make your customer happy and be loyal to you.
Offer quality product
It is only quality that survives. Customers want quality and once they understand that your business offers good quality products then it automatically helps to create loyalty. This will ensure that your customer will come back to you over and over again even if your competitor is offering the same product at a cheaper price.
Quick delivery and return
Customers look for quick delivery and easy return on the products. This gives them assurance that the business is safe. It is important that you make sure that your delivery is as quick as possible and you also have a convenient return policy in place so that customers can return back the product in case they do not like it.
Be in touch with your clients
Your customer service should not end after you have sold the product to your client. You should make it a point to be in touch with them even after you have purchased your product. It is important that you call them up regularly to know if they are facing any inconvenience using your product.
Share new products and services with clients
It is important that you share the valuable content with your clients in the form of newsletters and emails. This will let your customer be aware of the services that you offer and also be aware of any new products that you launch. The clients would spread the message about your products to others too which will help in marketing.
You should aim to be the best business in your field. If people notice that you are the leading brand in a particular niche then in most probability they will stick only to you. A well-known brand is a much trusted than one that has no market presence or very little market presence. They have a lot of confidence in you because they know that the general mass prefers you.